We want you to love your Bren'sZen Jewelry.  New, unworn, unaltered pieces can be refunded or exchanged within 7 days with prior company approval.  Please email: for a return authorization number.

Returned pieces must be sent back with all packaging & materials (bags, etc...) in the original box in which it was shipped to you.  Package must be postmarked within 7 business days of receiving the item.  Buyer is responsible for all return shipping charges.

Personalized or Custom pieces (any pieces that have been modified, changed or resized) are not eligible for a return or exchange.